AssetTrack imports data from HP Asset Manager using files. The AssetTrack import service consumes delimited files produced from HP Asset Manager by Connect-IT scenarios.
The process for importing data from an HP Repository to AssetTrack is:
- Connect-IT exports HPAM data to a set of files
- The files are copied to the AssetTrack incoming directory. See your AssetTrack Configuration Worksheet.
- The files are then imported into AssetTrack when the import task is ran.
If step 2 is failing, then you need to contact your Connect-IT manager and look over the Connect-IT scripts that are creating the Import Files for AssetTrack.
If step 3 is failing, then you need to navigate to your Import Service folder and go to the Errors folder to look up the most recent Error Message file created by the importer.