Copying the AssetTrack Mobile error log to your desktop

If an error occurs on the mobile device, the AssetTrack Mobile error log can be useful to diagnose the issue. Please follow these steps to copy the file from the mobile device and send it to AMI Support.

1. Connect your mobile device to your desktop
2. Wait for ActiveSync to establish a connection. This should be indicated by a green ActiveSync logo in your system tray:


3. Double-click on My Computer
4. Double-click on the Mobile Device in My Computer


5. Double-click on the My Windows Mobile-Based Device in the Mobile Device window

 

6. Double-click on the Program Files folder
7. Double-click on the AssetTrack folder
8. Drag the AssetTrackErrorLog.log file onto your desktop

Have more questions? Submit a request

Comments

Please sign in to leave a comment.