Similar to a web browser cache, AssetTrack Console caches some information locally and sometimes this cache can cause unforseen conflicts with the server. Clearing the local cache doesn't affect any of your data and is a recommended first step in resolving Console issues.
- If you have the Console open, close it.
- Download the
ClearConsoleCache.zipfile to the desktop of your local workstation, not the server.
- Open the zip file and remove the ClearConsoleCache.bat file contained within.
- Double-click on the ClearConsoleCache.bat file to run it. You should see it doing some work and it will shut down when it's done.
- Restart the Console and assess whether your problems have cleared up.